FoxTrot Search Forum - RDF feed
type: channel
description: FoxTrot Search for macOS Forum
items: Customer Service Problem
items: Re: Customer Service Problem

Customer Service Problem
type: item
description: I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 upgrade. However, I never received a new registration code. I contacted customer service over a month ago, and they promised to send a registration code. It never arrived, although I have contacted them several times. I'm hoping that someone in the service department reads this forum and corrects the problem. My "trial" period has run out and I am unable to update my index.
creator: Henry Stein
date: 2014-08-22T00:51:22-00:00

Re: Customer Service Problem
type: item
description: Sir, As explained in private mail, we have sent your free upgrade along with all the other entitled free upgrades for purchasers who acquired after 2/28/2014. This was first done the day after your initial request. We have resent at least three times from different addresses, since your mail server is rejecting systematically, example: The following message could not be delivered to htstein@att.net at host att.net (204.127.208.75) because the sender address was rejected. 521 DNSRBL: Blocked for abuse. See http://att.net/blocks Reporting-MTA: dns; mail.nota.ch Arrival-Date: Sun, 17 Aug 2014 11:38:18 +0200 Final-Recipient: rfc822; htstein@att.net Action: failed Status: 5.0.0 Diagnostic-Code: smtp; 521 DNSRBL: Blocked for abuse. See http://att.net/blocks X-Spam-Checker-Version: SpamAssassin 3.2.4 (2008-01-01) on mail2.nota.ch X-Spam-Level: *** X-Spam-Status: No, score=3.6 required=5.0 tests=AWL,BAYES_50,FH_DATE_PAST_20XX, HTML_MESSAGE autolearn=no version=3.2.4 Received: from [10.48.223.118] (178.197.239.225) by mail.nota.ch with ESMTP (EIMS X 3.3.9) for ; Sun, 17 Aug 2014 11:38:10 +0200 Message-Id: Mime-Version: 1.0 From: CTM Development - FoxTrot Search To: Henry Stein Disposition-Notification-To: Subject: Your free upgrade to version 5 serial number Date: Sun, 17 Aug 2014 11:38:10 +0200 Content-Type: multipart/alternative; Boundary="--=BOUNDARY_8171138_CYKV_MECJ_COYD_TDWB" Please contact us IN PRIVATE MAIL again but using a different mail server and address (preferably non-gmail as well). Thank you. CTM Development On Aug 22, 2014, at 2:51 AM, Henry Stein wrote: > I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 upgrade. However, I never received a new registration code. I contacted customer service over a month ago, and they promised to send a registration code. It never arrived, although I have contacted them several times. I'm hoping that someone in the service department reads this forum and corrects the problem. My "trial" period has run…
creator: CTM Development
date: 2014-08-22T06:45:36-00:00

Re: Customer Service Problem
type: item
description: Thank you for the explanation of the problem. I am puzzled about this since no one else is having a problem reaching me via the att account. At the moment I do not have the option of sending a private email on another (non-gmail) server. However, if you send me an email at and simply include the proper registration code, that would be acceptable. On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote: > > I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 > upgrade. However, I never received a new registration code. I contacted > customer service over a month ago, and they promised to send a registration > code. It never arrived, although I have contacted them several times. I'm > hoping that someone in the service department reads this forum and corrects > the problem. My "trial" period has run out and I am unable to update my > index. >
creator: Henry Stein
date: 2014-08-22T15:42:08-00:00

Re: Customer Service Problem
type: item
description: I just sent an email from a new hotmail account. Please send registration code to that address. On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote: > > I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 > upgrade. However, I never received a new registration code. I contacted > customer service over a month ago, and they promised to send a registration > code. It never arrived, although I have contacted them several times. I'm > hoping that someone in the service department reads this forum and corrects > the problem. My "trial" period has run out and I am unable to update my > index. >
creator: Henry Stein
date: 2014-08-25T15:46:27-00:00

Re: Customer Service Problem
type: item
description: New registration code arrived this morning. Everything working properly. FoxTrot Pro 5 is a wonderful program! Thank you. On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote: > > I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 > upgrade. However, I never received a new registration code. I contacted > customer service over a month ago, and they promised to send a registration > code. It never arrived, although I have contacted them several times. I'm > hoping that someone in the service department reads this forum and corrects > the problem. My "trial" period has run out and I am unable to update my > index. >
creator: Henry Stein
date: 2014-08-26T15:48:42-00:00