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Unable to download latest version of FTP [message #1123]

Tue, 29 December 2020 21:24

pubay
Messages: 4
Registered: June 2020

Junior Member

During the past week, whenever I launch FTP I get a message saying that a new version (7.0.4b2) is available and asking me whether I would like to download it (apparently I have 7.0.4b2 build 2557). But when I click to download it, the download stops soon after starting, and I end up being unable to download it. Why is this happening? (I am running the latest version of Catalina.)

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Re: Unable to download latest version of FTP [message #1126 is a reply to message #1123]

Mon, 04 January 2021 15:29

FoxTrot Engineering
Messages: 406
Registered: April 2020

Senior Member

This could happen if the download fails for any reason, or if our download server is temporarily down; trying again later should work. Alternatively, you can download and install manually from our download page.
Version 7.0.4 final is now released.

Jérôme - FoxTrot Engineering

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Re: Unable to download latest version of FTP [message #1133 is a reply to message #1126]

Sun, 10 January 2021 22:32

pubay
Messages: 4
Registered: June 2020

Junior Member

This is still happening everytime I launch FTP.

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Re: Unable to download latest version of FTP [message #1136 is a reply to message #1133]

Mon, 11 January 2021 03:15

CTM info
Messages: 179
Registered: September 2009

Senior Member

Hello,

I suggest that you delete your application and replace it with a fresh installation of version 7.0.4 final version as available from our website.

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Re: Unable to download latest version of FTP [message #1137 is a reply to message #1136]

Mon, 11 January 2021 05:43

pubay
Messages: 4
Registered: June 2020

Junior Member

I have repeatedly tried downloading version 7.0.4 from the website, but every time the download terminates partway through. I am using the latest versions of Catalina and Safari.

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Re: Unable to download latest version of FTP [message #1148 is a reply to message #1123]

Wed, 27 January 2021 22:34

CTM info
Messages: 179
Registered: September 2009

Senior Member

Hello,

Not sure why this happened to you, but I've seen it once on cellular connections.

So we added a backup site option on our download page, which should work around download issues if needed.

Regards,

jean michel/ctm qa

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Re: Unable to download latest version of FTP [message #1149 is a reply to message #1148]

Wed, 27 January 2021 23:23

pubay
Messages: 4
Registered: June 2020

Junior Member

Thank you. I am not using a cellular network, but I was finally able to download it from the backup download site.

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