| Re: Customer Service Failure [message #1830 is a reply to message #1829] |
Thu, 01 August 2024 19:24   |
CTM info
Messages: 179
Registered: September 2009
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Senior Member |
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Sir,
Your public accusation is improper. We answered you within a few hours of your request, and never heard back. See below:
On Jul 29, 2024, at 11:01, ctm-info <ctm-info«~at~»ctmdev«|dot|»com> wrote:
Hello,
We need to understand what is going on with the software before we can help.
- Have you restarted your Mac first ? (important)
- Have you trued an index rebuild from the Manage Indices window ?
- When you say the menu is not linking to support, are you saying that Apple Mail doesn t open with a pre formatted support request ? You are nevertheless in touch with us as you can see.
Please help us help you, thanks
jean michel/ctm qa
On Jul 29, 2024, at 07:16, FoxTrot-Search.com <ctm-services«~at~»ctmdev«|dot|»com> wrote:
Subject: Other
Name: Michael Stanley-Baker
Email: msb«~at~»ntu«|dot|»edu«|dot|»sg
Message: Foxtrot search now doesn't search anything now that I've paid for this new update. And the support link within the software doesn't open anything in my browser. My work has been completely obstructed. I was hoping this would improve things, and I'm on a deadline. I need some contact.
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