| Foxtrot serial number has to be renewed? [message #2017] |
Sat, 01 August 2026 21:51  |
Atlas
Messages: 155
Registered: August 2009
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Senior Member |
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I got a notification from Foxtrot that my license has to be renewed, and that my current serial number has expired. Was I charged for this? I thought licenses were perpetual in the sense that we can own and use the Foxtrot version that we purchased the license for without time limit. For example, if we bought license for Foxtrot 8, aren't we able to use the same serial number to use Foxtrot 8 whenever we want?
Additional Context: I've purchased Foxtrot 8 within the last year, and have been using it without issue. I just updated MacOS (minor update) and Foxtrot is giving me a new license number, saying that the old one expired.
Please clarify.
[Updated on: Sat, 01 August 2026 22:45] Report message to a moderator |
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| Re: Foxtrot serial number has to be renewed? [message #2018 is a reply to message #2017] |
Sun, 02 August 2026 10:02  |
FoxTrot Engineering
Messages: 435
Registered: April 2020
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Senior Member |
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The message you got was: "Your perpetual license for version 8 of FoxTrot entitles you to periodic automatic renewal of your serial number". So:
- your license for version 8 is actually perpetual, in the sense that you described
- the serial number must be renewed every year from our servers, at no additional cost
Jérôme - FoxTrot Engineering
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| Re: Foxtrot serial number has to be renewed? [message #2019 is a reply to message #2018] |
Sun, 02 August 2026 19:54 |
Atlas
Messages: 155
Registered: August 2009
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Senior Member |
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Thank you for the clarification. This is the first time I've seen this message, and it raised a lot of questions when I saw it for the first time. It might help to also include the following info in that pop-up screen, so that users are clear what's happening when they click "renew":
(1) The nature of the license they purchases, and whether it's perpetual or is it an annual subscription
(2) Any associated fee with renewing. Even if "no fee", it should be clear so that user is not in doubt.
(3) If possible, the general purpose of the annual renewal, and how it's necessary to improve user experience.
Thanks
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