| Customer Service Problem [message #219] |
Fri, 22 August 2014 02:51  |
Henry Stein
Messages: 4
Registered: August 2014
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Junior Member |
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I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0
upgrade. However, I never received a new registration code. I contacted
customer service over a month ago, and they promised to send a registration
code. It never arrived, although I have contacted them several times. I'm
hoping that someone in the service department reads this forum and corrects
the problem. My "trial" period has run out and I am unable to update my
index.
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| Re: Customer Service Problem [message #220 is a reply to message #219] |
Fri, 22 August 2014 08:45  |
CTM Development
Messages: 57
Registered: April 2014
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Member |
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Sir,
As explained in private mail, we have sent your free upgrade along with all the other entitled free upgrades for purchasers who acquired after 2/28/2014. This was first done the day after your initial request. We have resent at least three times from different addresses, since your mail server is rejecting systematically, example:
The following message could not be delivered to htstein«~at~»att«|dot|»net at host att.net
(204.127.208.75) because the sender address was rejected.
521 DNSRBL: Blocked for abuse. See http://att.net/blocks
Reporting-MTA: dns; mail.nota.ch
Arrival-Date: Sun, 17 Aug 2014 11:38:18 +0200
Final-Recipient: rfc822; htstein«~at~»att«|dot|»net
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp; 521 DNSRBL: Blocked for abuse. See http://att.net/blocks
X-Spam-Checker-Version: SpamAssassin 3.2.4 (2008-01-01) on mail2.nota.ch
X-Spam-Level: ***
X-Spam-Status: No, score=3.6 required=5.0 tests=AWL,BAYES_50,FH_DATE_PAST_20XX,
HTML_MESSAGE autolearn=no version=3.2.4
Received: from [10.48.223.118] (178.197.239.225) by mail.nota.ch with ESMTP
(EIMS X 3.3.9) for ; Sun, 17 Aug 2014 11:38:10 +0200
Message-Id:
Mime-Version: 1.0
From: CTM Development - FoxTrot Search
To: Henry Stein
Disposition-Notification-To:
Subject: Your free upgrade to version 5 serial number
Date: Sun, 17 Aug 2014 11:38:10 +0200
Content-Type: multipart/alternative; Boundary="--=BOUNDARY_8171138_CYKV_MECJ_COYD_TDWB"
Please contact us IN PRIVATE MAIL again but using a different mail server and address (preferably non-gmail as well).
Thank you.
CTM Development
On Aug 22, 2014, at 2:51 AM, Henry Stein wrote:
> I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0 upgrade. However, I never received a new registration code. I contacted customer service over a month ago, and they promised to send a registration code. It never arrived, although I have contacted them several times. I'm hoping that someone in the service department reads this forum and corrects the problem. My "trial" period has run out and I am unable to update my index.
>
>
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| Re: Customer Service Problem [message #222 is a reply to message #219] |
Fri, 22 August 2014 17:42 |
Henry Stein
Messages: 4
Registered: August 2014
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Junior Member |
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Thank you for the explanation of the problem. I am puzzled about this since
no one else is having a problem reaching me via the att account. At the
moment I do not have the option of sending a private email on another
(non-gmail) server. However, if you send me an email at
and simply include the proper registration code,
that would be acceptable.
On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote:
>
> I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0
> upgrade. However, I never received a new registration code. I contacted
> customer service over a month ago, and they promised to send a registration
> code. It never arrived, although I have contacted them several times. I'm
> hoping that someone in the service department reads this forum and corrects
> the problem. My "trial" period has run out and I am unable to update my
> index.
>
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| Re: Customer Service Problem [message #226 is a reply to message #219] |
Mon, 25 August 2014 17:46 |
Henry Stein
Messages: 4
Registered: August 2014
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Junior Member |
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I just sent an email from a new hotmail account. Please send registration
code to that address.
On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote:
>
> I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0
> upgrade. However, I never received a new registration code. I contacted
> customer service over a month ago, and they promised to send a registration
> code. It never arrived, although I have contacted them several times. I'm
> hoping that someone in the service department reads this forum and corrects
> the problem. My "trial" period has run out and I am unable to update my
> index.
>
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| Re: Customer Service Problem [message #229 is a reply to message #219] |
Tue, 26 August 2014 17:48 |
Henry Stein
Messages: 4
Registered: August 2014
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Junior Member |
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New registration code arrived this morning. Everything working properly.
FoxTrot Pro 5 is a wonderful program! Thank you.
On Thursday, August 21, 2014 5:51:22 PM UTC-7, Henry Stein wrote:
>
> I upgraded to FoxTrot Pro 4 in May of 2014. In July, I installed the 5.0
> upgrade. However, I never received a new registration code. I contacted
> customer service over a month ago, and they promised to send a registration
> code. It never arrived, although I have contacted them several times. I'm
> hoping that someone in the service department reads this forum and corrects
> the problem. My "trial" period has run out and I am unable to update my
> index.
>
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] 
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