| Foxtrot Professional asks for username and password when searching "My Computer" [message #331] |
Fri, 09 October 2015 15:24  |
Drew
Messages: 1
Registered: October 2015
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Junior Member |
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I have uninstalled and reinstalled Foxtrot Professional and every time the
machine does not have "My Computer" checked in search sources. When I try
to check it to add it so I can search, it asks for my credentials for my
local user account. I type it in and it does nothing. Any insight would be
appreciated, The program worked earlier in the week, no update or anything
it just randomly started and doesn't correct itself when doing an
uninstall.
Thanks
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| Re: Foxtrot Professional asks for username and password when searching "My Computer" [message #334 is a reply to message #331] |
Tue, 13 October 2015 11:11  |
FoxTrot Engineering
Messages: 406
Registered: April 2020
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Senior Member |
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Drew wrote:
> I have uninstalled and reinstalled Foxtrot Professional and every time the
> machine does not have "My Computer" checked in search sources. When I try
> to check it to add it so I can search, it asks for my credentials for my
> local user account. I type it in and it does nothing.
First, can you send us an automated report? To do this, press the command and option keys while launching FoxTrot Pro; check the "Force-quit agents, and send report" checkbox.
Then, are you using version 5.5.1? If not, please install the update.
Does restarting your Mac make a difference?
You can also try to force-quit "FoxTrot Starter", using Activity Monitor.
Jérôme - CTM Engineering
------------------------------------------------------------ ---------
"Totally reliable; extremely robust full text search; fast display
of results; capable of indexing huge document collections"
FoxTrot Professional Search user comment on download.cnet.com
Download a demo version from www.foxtrot.ch
------------------------------------------------------------ ---------
Jérôme - FoxTrot Engineering
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| Re: Foxtrot Professional asks for username and password when searching "My Computer" [message #335 is a reply to message #334] |
Fri, 16 October 2015 01:51 |
jeff_ross@netgainusa.
Messages: 7
Registered: November 2010
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Junior Member |
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Hi Jerome,
I was able to successfully download 4.5.2, as that is the license version I purchased, but it’s not yet working. When I launch Foxtrot, I’m prompted to enter my registration code and email, but it I get this message box:
I’ve verified both the code and email are entered correctly. I just sent you the automated report as well. Restarting the Mac has not resolved the issue.
Thanks,
Jeff
> On Oct 13, 2015, at 2:11 AM, FoxTrot Engineering wrote:
>
> Drew wrote:
>
>> I have uninstalled and reinstalled Foxtrot Professional and every time the
>> machine does not have "My Computer" checked in search sources. When I try
>> to check it to add it so I can search, it asks for my credentials for my
>> local user account. I type it in and it does nothing.
>
> First, can you send us an automated report? To do this, press the command and option keys while launching FoxTrot Pro; check the "Force-quit agents, and send report" checkbox.
>
> Then, are you using version 5.5.1? If not, please install the update.
>
> Does restarting your Mac make a difference?
>
> You can also try to force-quit "FoxTrot Starter", using Activity Monitor.
>
>
>
> Jérôme - CTM Engineering
>
>
> ------------------------------------------------------------ ---------
> "Totally reliable; extremely robust full text search; fast display
> of results; capable of indexing huge document collections"
> FoxTrot Professional Search user comment on download.cnet.com
>
> Download a demo version from www.foxtrot.ch
> ------------------------------------------------------------ ---------
>
>
>
> --
>
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> To unsubscribe from this group and stop receiving emails from it, send an email to foxtrot-search+unsubscribe«~at~»googlegroups«|dot|»com.
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