Home » Public Forums » FoxTrot Search User Forum » Preview and View in Finder not working for 2 clients
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| Re: Preview and View in Finder not working for 2 clients [message #781 is a reply to message #780] |
Thu, 21 June 2018 23:06   |
CTM info
Messages: 179
Registered: September 2009
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Senior Member |
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Sir,
An idea indeed - this happens when FoxTrot no longer has access to the volume under the same file path that it was indexed under. This can occur if the mount point is different or named differently, or the source volume for the indexed data is unavailable when searching. You may want to verify accessibility of the data then rebuild the index from the client’s machine.
Kind regards,
jean michel/ctm qa
> On Jun 21, 2018, at 11:02 PM, Michael McGrath wrote:
>
> I have two users connected to our network server, and their previews are not working, nor are they able to view in Finder from Foxtrot. I have tried removing and reinstalling the client, other users are not having any issues. Ideas?
>
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| Re: Preview and View in Finder not working for 2 clients [message #782 is a reply to message #781] |
Fri, 22 June 2018 19:20 |
Michael McGrath
Messages: 7
Registered: June 2018
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Junior Member |
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Hello Jean Michel,
Thank you for the advice! Question - the index is built on a Foxtrot Server
system, then shared over the network to this client. Should I still attempt
to rebuild the index at the client level, or on the server?
Kind regards,
Michael
On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>
> Sir,
>
> An idea indeed - this happens when FoxTrot no longer has access to the
> volume under the same file path that it was indexed under. This can occur
> if the mount point is different or named differently, or the source volume
> for the indexed data is unavailable when searching. You may want to verify
> accessibility of the data then rebuild the index from the client’s machine.
>
> Kind regards,
>
> jean michel/ctm qa
>
> On Jun 21, 2018, at 11:02 PM, Michael McGrath > wrote:
>
> I have two users connected to our network server, and their previews are
> not working, nor are they able to view in Finder from Foxtrot. I have tried
> removing and reinstalling the client, other users are not having any
> issues. Ideas?
>
> --
>
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> You received this message because you are subscribed to the Google Groups
> "foxtrot-search" group.
> To unsubscribe from this group and stop receiving emails from it, send an
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> For more options, visit https://groups.google.com/d/optout.
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| Re: Preview and View in Finder not working for 2 clients [message #783 is a reply to message #782] |
Tue, 26 June 2018 18:01 |
FoxTrot Engineering
Messages: 406
Registered: April 2020
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Senior Member |
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The most frequent cause of this problem is a misconfiguration of "file sharing integration", in the sharing pane of the server. However, as some FoxTrot Pro clients are working correctly, this is probably not the case here.
You can check if the fileserver is actually mounted in the Finder. If it is, then it is probable that it has been mounted to an unexpected path. Usually, rebooting the client machine should fix the issue. Or you can try to eject the fileserver, and mount it again.
To check the mounted path of a fileserver, you can drag and drop (or copy and paste) a file from the server, to a *plain text* TextEdit window, or to a Terminal.app window. Sometimes, a server gets mounted to something like "/Volumes/My Server 1" instead of "/Volumes/My Server".
And no, there is no need to rebuild the index in this case.
Jérôme - CTM Engineering
------------------------------------------------------------ ---------
"I cannot even imagine how any writer can do without FoxTrot, be it
a researcher, an analyst, a journalist, a writer, a screenwriter, a
researcher, an analyst, a clerk..."
FoxTrot Professional Search user comment
Download a demo version from www.foxtrot.ch
------------------------------------------------------------ ---------
Michael McGrath wrote:
> Thank you for the advice! Question - the index is built on a Foxtrot Server
> system, then shared over the network to this client. Should I still attempt
> to rebuild the index at the client level, or on the server?
> Michael
>
> On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>>
>> An idea indeed - this happens when FoxTrot no longer has access to the
>> volume under the same file path that it was indexed under. This can occur
>> if the mount point is different or named differently, or the source volume
>> for the indexed data is unavailable when searching. You may want to verify
>> accessibility of the data then rebuild the index from the client’s machine.
>>
>> On Jun 21, 2018, at 11:02 PM, Michael McGrath > > wrote:
>>
>>> I have two users connected to our network server, and their previews are
>>> not working, nor are they able to view in Finder from Foxtrot. I have tried
>>> removing and reinstalling the client, other users are not having any
>>> issues. Ideas?
--
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Jérôme - FoxTrot Engineering
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| Re: Preview and View in Finder not working for 2 clients [message #785 is a reply to message #783] |
Tue, 03 July 2018 19:10 |
Michael McGrath
Messages: 7
Registered: June 2018
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Junior Member |
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Hi Jérôme,
I believe the File Sharing Integration is set properly, especially since
most clients are working normally. The fileserver does appear to be mounted
in the Finder, and the path appears to be the same on the client and the
server. I have tried ejecting and re-adding the fileserver, as well as
rebooting the client. The client still fails to load previews and only
shows plain text results.
Best,
Michael
On Tue, Jun 26, 2018 at 9:01 AM, FoxTrot Engineering wrote:[/color]
> The most frequent cause of this problem is a misconfiguration of "file
> sharing integration", in the sharing pane of the server. However, as some
> FoxTrot Pro clients are working correctly, this is probably not the case
> here.
>
> You can check if the fileserver is actually mounted in the Finder. If it
> is, then it is probable that it has been mounted to an unexpected path.
> Usually, rebooting the client machine should fix the issue. Or you can try
> to eject the fileserver, and mount it again.
>
> To check the mounted path of a fileserver, you can drag and drop (or copy
> and paste) a file from the server, to a *plain text* TextEdit window, or to
> a Terminal.app window. Sometimes, a server gets mounted to something like
> "/Volumes/My Server 1" instead of "/Volumes/My Server".
>
> And no, there is no need to rebuild the index in this case.
>
>
> Jérôme - CTM Engineering
>
>
> ------------------------------------------------------------ ---------
> "I cannot even imagine how any writer can do without FoxTrot, be it
> a researcher, an analyst, a journalist, a writer, a screenwriter, a
> researcher, an analyst, a clerk..."
> FoxTrot Professional Search user comment
>
> Download a demo version from www.foxtrot.ch
> ------------------------------------------------------------ ---------
>
> Michael McGrath wrote:
>
>> Thank you for the advice! Question - the index is built on a Foxtrot
> Server
>> system, then shared over the network to this client. Should I still
> attempt
>> to rebuild the index at the client level, or on the server?
>> Michael
>>
>> On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>>>
>>> An idea indeed - this happens when FoxTrot no longer has access to the
>>> volume under the same file path that it was indexed under. This can
> occur
>>> if the mount point is different or named differently, or the source
> volume
>>> for the indexed data is unavailable when searching. You may want to
> verify
>>> accessibility of the data then rebuild the index from the client’s
> machine.
>>>
>>> On Jun 21, 2018, at 11:02 PM, Michael McGrath >> > wrote:
>>>
>>>> I have two users connected to our network server, and their previews
> are
>>>> not working, nor are they able to view in Finder from Foxtrot. I have
> tried
>>>> removing and reinstalling the client, other users are not having any
>>>> issues. Ideas?
>
> --
>
> ---
> You received this message because you are subscribed to the Google Groups
> "foxtrot-search" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to foxtrot-search+unsubscribe«~at~»googlegroups«|dot|»com.
> For more options, visit https://groups.google.com/d/optout.
>
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| Re: Preview and View in Finder not working for 2 clients [message #786 is a reply to message #785] |
Wed, 04 July 2018 10:35 |
FoxTrot Engineering
Messages: 406
Registered: April 2020
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Senior Member |
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You can copy the path where FoxTrot expects to find the found file, using the contextual menu, and paste it to a Terminal.app window. Then copy (or drag and drop) the same file from the Finder to a Terminal.app window, and check if the two paths are different. Maybe your fileserver gets mounted to different paths on different machines?
Jérôme - CTM Engineering
------------------------------------------------------------ ---------
"I find that FoxTrot is also very useful in an academic context when
you do not know what *file* you are looking for, but you are seeking
some particular content."
FoxTrot Professional Search user comment
Download a demo version from www.foxtrot.ch
------------------------------------------------------------ ---------
Michael McGrath wrote:
> I believe the File Sharing Integration is set properly, especially since
> most clients are working normally. The fileserver does appear to be mounted
> in the Finder, and the path appears to be the same on the client and the
> server. I have tried ejecting and re-adding the fileserver, as well as
> rebooting the client. The client still fails to load previews and only
> shows plain text results.
>
> On Tue, Jun 26, 2018 at 9:01 AM, FoxTrot Engineering wrote:
>
>> The most frequent cause of this problem is a misconfiguration of "file
>> sharing integration", in the sharing pane of the server. However, as some
>> FoxTrot Pro clients are working correctly, this is probably not the case
>> here.
>>
>> You can check if the fileserver is actually mounted in the Finder. If it
>> is, then it is probable that it has been mounted to an unexpected path.
>> Usually, rebooting the client machine should fix the issue. Or you can try
>> to eject the fileserver, and mount it again.
>>
>> To check the mounted path of a fileserver, you can drag and drop (or copy
>> and paste) a file from the server, to a *plain text* TextEdit window, or to
>> a Terminal.app window. Sometimes, a server gets mounted to something like
>> "/Volumes/My Server 1" instead of "/Volumes/My Server".
>>
>> And no, there is no need to rebuild the index in this case.
>>
>> Michael McGrath wrote:
>>
>>> Thank you for the advice! Question - the index is built on a Foxtrot
>>> Server
>>> system, then shared over the network to this client. Should I still
>>> attempt
>>> to rebuild the index at the client level, or on the server?
>>> Michael
>>>
>>> On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>>>>
>>>> An idea indeed - this happens when FoxTrot no longer has access to the
>>>> volume under the same file path that it was indexed under. This can
>>>> occur
>>>> if the mount point is different or named differently, or the source
>>>> volume
>>>> for the indexed data is unavailable when searching. You may want to
>>>> verify
>>>> accessibility of the data then rebuild the index from the client’s
>>>> machine.
>>>>
>>>> On Jun 21, 2018, at 11:02 PM, Michael McGrath >>> > wrote:
>>>>
>>>> > I have two users connected to our network server, and their previews
>>>> > are
>>>> > not working, nor are they able to view in Finder from Foxtrot. I have
>>>> > tried
>>>> > removing and reinstalling the client, other users are not having any
>>>> > issues. Ideas?
--
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Jérôme - FoxTrot Engineering
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