| Re: Preview and View in Finder not working for 2 clients [message #786 is a reply to message #785] |
Wed, 04 July 2018 10:35  |
FoxTrot Engineering
Messages: 406
Registered: April 2020
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Senior Member |
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You can copy the path where FoxTrot expects to find the found file, using the contextual menu, and paste it to a Terminal.app window. Then copy (or drag and drop) the same file from the Finder to a Terminal.app window, and check if the two paths are different. Maybe your fileserver gets mounted to different paths on different machines?
Jérôme - CTM Engineering
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"I find that FoxTrot is also very useful in an academic context when
you do not know what *file* you are looking for, but you are seeking
some particular content."
FoxTrot Professional Search user comment
Download a demo version from www.foxtrot.ch
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Michael McGrath wrote:
> I believe the File Sharing Integration is set properly, especially since
> most clients are working normally. The fileserver does appear to be mounted
> in the Finder, and the path appears to be the same on the client and the
> server. I have tried ejecting and re-adding the fileserver, as well as
> rebooting the client. The client still fails to load previews and only
> shows plain text results.
>
> On Tue, Jun 26, 2018 at 9:01 AM, FoxTrot Engineering wrote:
>
>> The most frequent cause of this problem is a misconfiguration of "file
>> sharing integration", in the sharing pane of the server. However, as some
>> FoxTrot Pro clients are working correctly, this is probably not the case
>> here.
>>
>> You can check if the fileserver is actually mounted in the Finder. If it
>> is, then it is probable that it has been mounted to an unexpected path.
>> Usually, rebooting the client machine should fix the issue. Or you can try
>> to eject the fileserver, and mount it again.
>>
>> To check the mounted path of a fileserver, you can drag and drop (or copy
>> and paste) a file from the server, to a *plain text* TextEdit window, or to
>> a Terminal.app window. Sometimes, a server gets mounted to something like
>> "/Volumes/My Server 1" instead of "/Volumes/My Server".
>>
>> And no, there is no need to rebuild the index in this case.
>>
>> Michael McGrath wrote:
>>
>>> Thank you for the advice! Question - the index is built on a Foxtrot
>>> Server
>>> system, then shared over the network to this client. Should I still
>>> attempt
>>> to rebuild the index at the client level, or on the server?
>>> Michael
>>>
>>> On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>>>>
>>>> An idea indeed - this happens when FoxTrot no longer has access to the
>>>> volume under the same file path that it was indexed under. This can
>>>> occur
>>>> if the mount point is different or named differently, or the source
>>>> volume
>>>> for the indexed data is unavailable when searching. You may want to
>>>> verify
>>>> accessibility of the data then rebuild the index from the client’s
>>>> machine.
>>>>
>>>> On Jun 21, 2018, at 11:02 PM, Michael McGrath >>> > wrote:
>>>>
>>>> > I have two users connected to our network server, and their previews
>>>> > are
>>>> > not working, nor are they able to view in Finder from Foxtrot. I have
>>>> > tried
>>>> > removing and reinstalling the client, other users are not having any
>>>> > issues. Ideas?
--
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Jérôme - FoxTrot Engineering
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