| Whats the latest version a 5.1 key can support? [message #830] |
Fri, 14 December 2018 02:43  |
Mark Heath
Messages: 5
Registered: August 2016
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Junior Member |
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Our search server keeps prompting to upgrade and I think someone accidently
did because our server now says it's unregistered and I'm trying to either
find our key (which I think Microsoft Outlook has archived into oblivion)
or try and downgrade to a version which works with our key.
I think we have a key for 5.1 and our server has upgraded to 5.7.
Do I need to;
1) find the key again and register this version.
2) find an installer and downgrade to 5.1
Thanks
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| Re: Whats the latest version a 5.1 key can support? [message #832 is a reply to message #830] |
Fri, 14 December 2018 10:13  |
CTM info
Messages: 179
Registered: September 2009
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Senior Member |
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Hello,
Given the admin and serial number issues you are encountering, I would recommend that you reinstall completely the version of software (server and admin) corresponding to your serial number.
For follow-ups to this, please contact us using direct email (using the application’s Help menu) rather than the group, thank you.
jean michel/ctm qa
> On Dec 14, 2018, at 2:43 AM, Mark Heath wrote:
>
> Our search server keeps prompting to upgrade and I think someone accidently did because our server now says it's unregistered and I'm trying to either find our key (which I think Microsoft Outlook has archived into oblivion) or try and downgrade to a version which works with our key.
>
> I think we have a key for 5.1 and our server has upgraded to 5.7.
>
> Do I need to;
> 1) find the key again and register this version.
> 2) find an installer and downgrade to 5.1
>
> Thanks
>
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