| Re: Secondary Search not working! [message #407 is a reply to message #406] |
Wed, 27 July 2016 17:56   |
CTM Development
Messages: 57
Registered: April 2014
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Member |
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Sir,
Due to mid-summer holiday recess, it will be a couple of days before we can address your concern and will do so before the end of this week via private mail rather than on the discussion list.
Kind regards,
jean michel/ctm qa
> On Jul 27, 2016, at 10:44 AM, Luke Thompson wrote:
>
> Currently using Foxtrot Professional, v. 5.5.5 build 1423 on a Mac (OS X El Capitan v. 10.11.6). I am having a problem that I also encountered with Foxtrot Personal Search, and that is that the secondary search (the drop-down menu that displays the actual lines of text in which the search terms appear, with the search terms highlighted) works for some files but not for others. When it doesn't work, it simply displays a hyphen (rather than the number of appearances in the text of the search terms), and when clicked on, there is no drop down menu.
>
> Does anyone know why this is? I thought it might be because the files where too large. Some of the files are rather big—between 100 and 200 MB—but then it does work with some large files (even some larger than 400 MB), so it can't be the file size. I thought it could have something to do with the number of appearances of a term, but that doesn't seem to make sense, because the secondary search works with some files in which the search term appears hundreds of times. Could it be that the index is too large? It's currently 7.5 GB. But then this doesn't explain why the secondary search works with some files and not with others. I updated the entire index, so that can't be the problem. Almost all the files I'm searching are in Japanese, but that shouldn't be in issue, as secondary search works perfectly with many of these Japanese files. (And I should mention that most of these files were created in the US, so it shouldn't be an issue of encoding or, in the case of scans, the OCR method....though perhaps the OCR method could be a factor).
>
> I would appreciate any help on this matter that you might be able to offer. And in case it's of use, here is a link for an example of a file that can be indexed but on which Foxtrot will not perform a secondary search. (The file was too large to attach.)
>
> Luke Thompson
>
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