| Re: Preview and View in Finder not working for 2 clients [message #783 is a reply to message #782] |
Tue, 26 June 2018 18:01   |
FoxTrot Engineering
Messages: 406
Registered: April 2020
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Senior Member |
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The most frequent cause of this problem is a misconfiguration of "file sharing integration", in the sharing pane of the server. However, as some FoxTrot Pro clients are working correctly, this is probably not the case here.
You can check if the fileserver is actually mounted in the Finder. If it is, then it is probable that it has been mounted to an unexpected path. Usually, rebooting the client machine should fix the issue. Or you can try to eject the fileserver, and mount it again.
To check the mounted path of a fileserver, you can drag and drop (or copy and paste) a file from the server, to a *plain text* TextEdit window, or to a Terminal.app window. Sometimes, a server gets mounted to something like "/Volumes/My Server 1" instead of "/Volumes/My Server".
And no, there is no need to rebuild the index in this case.
Jérôme - CTM Engineering
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Michael McGrath wrote:
> Thank you for the advice! Question - the index is built on a Foxtrot Server
> system, then shared over the network to this client. Should I still attempt
> to rebuild the index at the client level, or on the server?
> Michael
>
> On Thursday, June 21, 2018 at 2:06:39 PM UTC-7, foxtrot-search wrote:
>>
>> An idea indeed - this happens when FoxTrot no longer has access to the
>> volume under the same file path that it was indexed under. This can occur
>> if the mount point is different or named differently, or the source volume
>> for the indexed data is unavailable when searching. You may want to verify
>> accessibility of the data then rebuild the index from the client’s machine.
>>
>> On Jun 21, 2018, at 11:02 PM, Michael McGrath > > wrote:
>>
>>> I have two users connected to our network server, and their previews are
>>> not working, nor are they able to view in Finder from Foxtrot. I have tried
>>> removing and reinstalling the client, other users are not having any
>>> issues. Ideas?
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Jérôme - FoxTrot Engineering
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