| Please answer my support inquiries! [message #859 is a reply to message #855] |
Fri, 29 March 2019 09:45  |
CTM info
Messages: 187
Registered: September 2009
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Senior Member |
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Sir,
Thank you for your message. We researched any previous mail received from your domain enyox.com or under your name and only have messages from Feb. 24th, 2018, Oct. 23rd 2017, July 31st, 2017, July 24th, 2017 and July 19th, 2017, all of which have duly been answered. We do not have any outstanding mail log entry under your email address either. You might try resending the missing messages to our backup address ctmdev«~at~»mac«|dot|»com and cc: ctm-info«~at~»ctmdev«|dot|»com
Auto-reindexing can occur either when you have automatic indexing enabled, which we would assume is off given the nature of your message; or when the index is partially corrupt. I would recommend deleting your index and starting a new one from scratch using 6.6.1.
Kind regards,
Jean Michel/CTM qa
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