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spontaneous logout [message #31] Thu, 29 October 2009 14:14 Go to next message
whrose
Messages: 18
Registered: October 2009
Junior Member
Thanks for all the work gone into 2.5.!
With the beta versions I have had (and reported here, without respons)
a small number of times that FTP would crash and take everything with
it, in the sense that it triggered a spontaneous (and certainly
unwanted) logout. I am quite paranoid about saving documents, so I
have not suffered terribly, but it is extremely annoying.

Is there a fix for this?
Re: spontaneous logout [message #33 is a reply to message #31] Thu, 29 October 2009 16:02 Go to previous messageGo to next message
FoxTrot Engineering
Messages: 385
Registered: April 2020
Senior Member
whrose wrote:

> With the beta versions I have had (and reported here, without respons)
> a small number of times that FTP would crash and take everything with
> it, in the sense that it triggered a spontaneous (and certainly
> unwanted) logout. I am quite paranoid about saving documents, so I
> have not suffered terribly, but it is extremely annoying.

If you get a system crash (or WindowServer crash or logout), there is a
system problem; maybe FoxTrot is triggering it, but it is probably not
itself the cause of the problem.

Do you have some WindowServer crash log? You may find them in various
locations in Console.app, depending of the Mac OS X version, but the
most probable is
/Library/Logs/CrashReporter

You previously reported a memory leak problem; in which process does it
occur? (FoxTrot Pro, FTProFileIndexer, or FTFileCrawler?) Do you see
some abnormal memory usage before the WindowServer crash (logout)?

Is there a common pattern on your FoxTrot usage when these problems
occur? Are you updating your index, what kind of searches are you doing,
what kind of files are you displaying in FoxTrot?

What is your system configuration? Can you send me a screen shot of
Activity Monitor showing an abnormal memory usage?

> After logging in again after FTP triggered a spontaneous logout (see
> previous post) all the letters in a document displayed in the preview
> window suddenly have become red (I tried to open a document in a
> separate window in FTP to check whether that would be red as well, but
> then the programme crashed).

A "spontaneous logout" is a crash of Mac OS X's WindowServer; what
caused this crash is probably also what causes the "red display"
problem. At this point you should reboot your Mac.
If the document displayed in red is the same document that caused the
logout, it may be, at least partially, the cause of the logout (and
maybe also the cause of the memory leaks). What kind of document is it
(PDF, HTML, Word...)? Do you have any trouble when reading this document
in another application (Preview, Safari, Textedit...)?


Jérôme - CTM Engineering


------------------------------------------------------------ ---------
"I'd been using Entourage X ever since switching to Macs 2 years ago
and was growing frustrated with its slow searches and increasing
instability as my database grew. Decided to look for an alternative
and tried Mail, MailSmith, Thunderbird and PowerMail. Settled on
PowerMail and am extremely happy with this application."
PowerMail user comment on www.versiontracker.com


Download a demo version from www.ctmdev.com
------------------------------------------------------------ ---------


Jérôme - FoxTrot Engineering
Re: spontaneous logout [message #34 is a reply to message #33] Thu, 29 October 2009 16:32 Go to previous message
whrose
Messages: 18
Registered: October 2009
Junior Member
On Thu, Oct 29, 2009 at 4:02 PM, FoxTrot Engineering wrote:[/color]

>
> whrose wrote:
>
>> With the beta versions I have had (and reported here, without respons)
>> a small number of times that FTP would crash and take everything with
>> it, in the sense that it triggered a spontaneous (and certainly
>> unwanted) logout. I am quite paranoid about saving documents, so I
>> have not suffered terribly, but it is extremely annoying.
>
> If you get a system crash (or WindowServer crash or logout), there is a
> system problem; maybe FoxTrot is triggering it, but it is probably not
> itself the cause of the problem.
>
> Do you have some WindowServer crash log? You may find them in various
> locations in Console.app, depending of the Mac OS X version, but the
> most probable is
> /Library/Logs/CrashReporter
>
>
Attached.


> You previously reported a memory leak problem; in which process does it
> occur? (FoxTrot Pro, FTProFileIndexer, or FTFileCrawler?) Do you see
> some abnormal memory usage before the WindowServer crash (logout)?
>
> Is there a common pattern on your FoxTrot usage when these problems
> occur? Are you updating your index, what kind of searches are you doing,
> what kind of files are you displaying in FoxTrot?
>
> It happens when I am looking in the preview window through the documents
listed in FTP, or when I open them in separate FTP windows.



> What is your system configuration? Can you send me a screen shot of
> Activity Monitor showing an abnormal memory usage?
>

Unibody MacBook (no FireWire), 4GB RAM, 10.6.1.

Screen shot Activity Monitor: Attached

> After logging in again after FTP triggered a spontaneous logout (see
>> previous post) all the letters in a document displayed in the preview
>> window suddenly have become red (I tried to open a document in a
>> separate window in FTP to check whether that would be red as well, but
>> then the programme crashed).
>
> A "spontaneous logout" is a crash of Mac OS X's WindowServer; what
> caused this crash is probably also what causes the "red display"
> problem. At this point you should reboot your Mac.
> If the document displayed in red is the same document that caused the
> logout, it may be, at least partially, the cause of the logout (and
> maybe also the cause of the memory leaks). What kind of document is it
> (PDF, HTML, Word...)? Do you have any trouble when reading this document
> in another application (Preview, Safari, Textedit...)?
>

PDF mainly. It is not a specific document, it happens with different
documents, maybe they are somewhat big pdf documents (20+ MB).


> Jérôme - CTM Engineering
>
>
> ------------------------------------------------------------ ---------
> "I'd been using Entourage X ever since switching to Macs 2 years ago
> and was growing frustrated with its slow searches and increasing
> instability as my database grew. Decided to look for an alternative
> and tried Mail, MailSmith, Thunderbird and PowerMail. Settled on
> PowerMail and am extremely happy with this application."
> PowerMail user comment on www.versiontracker.com
>
>
> Download a demo version from www.ctmdev.com
> ------------------------------------------------------------ ---------
>
>
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