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Fox Trot Losing Indexing [message #461] Fri, 20 January 2017 22:23 Go to next message
Benjamin Grandy
Messages: 3
Registered: January 2017
Junior Member
I gave the trial version a try and it worked fine. Now that I've bought
the personal addition, it keeps losing it's indexing.

I'm using Foxtrot on one iMac to search the contents of a folder on another
iMac. The file is shared through wifi with Apple File Sharing.

Anyway, Foxtrot will index the file, and work. However, when the computer
is shut down and restarted, Foxtrot loses the information and will not
work. At which point, the file needs to be indexed again. As it takes
quite a while to create the index, the current situation is unworkable.

Any thoughts or suggestions appreciated.

Thanks,
Benjamin
Re: Fox Trot Losing Indexing [message #462 is a reply to message #461] Fri, 20 January 2017 23:40 Go to previous messageGo to next message
CTM Development
Messages: 57
Registered: April 2014
Member
Sir,

Typically for searching volumes which are mounted remotely, folks tend to use FoxTrot Professional since it gives more flexibility for this type of usage scenario,

Nevertheless there is no reason for which this should not work in Personal if the obvious is done - making sure that the remote volume is indeed mounted when searching. (In FoxTrot Pro you can add a separate index for such volumes for instance, and decide whether you are searching online content or not.)

What exactly do you mean by "loses the information" ? The index ? The access to the indexed data ?

When you look at your preferences then, are the folders from your remote volume grayed, as in off-line, or visible, or absent ?

Suggest you follow up to this message in a private support case please (Help menu) so as not to burden list members with an individual case. Thanks,

jean michel/ctm qa

Jan 2017, at 22:23, Benjamin Grandy wrote:
>
>
> I gave the trial version a try and it worked fine. Now that I've bought the personal addition, it keeps losing it's indexing.
>
> I'm using Foxtrot on one iMac to search the contents of a folder on another iMac. The file is shared through wifi with Apple File Sharing.
>
> Anyway, Foxtrot will index the file, and work. However, when the computer is shut down and restarted, Foxtrot loses the information and will not work. At which point, the file needs to be indexed again. As it takes quite a while to create the index, the current situation is unworkable.
>
> Any thoughts or suggestions appreciated.
>
> Thanks,
> Benjamin
>
Re: Fox Trot Losing Indexing [message #463 is a reply to message #462] Tue, 24 January 2017 05:36 Go to previous messageGo to next message
Benjamin Grandy
Messages: 3
Registered: January 2017
Junior Member
Where in the help menu can I start a private support case? Sorry, I don't
see anything. I went to your website and its email form there, but haven't
heard anything back. Thanks!

On Friday, January 20, 2017 at 2:40:19 PM UTC-8, CTM Development wrote:
>
> Sir,
>
> Typically for searching volumes which are mounted remotely, folks tend to
> use FoxTrot Professional since it gives more flexibility for this type of
> usage scenario,
>
> Nevertheless there is no reason for which this should not work in Personal
> if the obvious is done - making sure that the remote volume is indeed
> mounted when searching. (In FoxTrot Pro you can add a separate index for
> such volumes for instance, and decide whether you are searching online
> content or not.)
>
> What exactly do you mean by "loses the information" ? The index ? The
> access to the indexed data ?
>
> When you look at your preferences then, are the folders from your remote
> volume grayed, as in off-line, or visible, or absent ?
>
> Suggest you follow up to this message in a private support case please
> (Help menu) so as not to burden list members with an individual case.
> Thanks,
>
> jean michel/ctm qa
>
> Jan 2017, at 22:23, Benjamin Grandy <bbgra...@gmail.com >
> wrote:
>
> I gave the trial version a try and it worked fine. Now that I've bought
> the personal addition, it keeps losing it's indexing.
>
> I'm using Foxtrot on one iMac to search the contents of a folder on
> another iMac. The file is shared through wifi with Apple File Sharing.
>
> Anyway, Foxtrot will index the file, and work. However, when the computer
> is shut down and restarted, Foxtrot loses the information and will not
> work. At which point, the file needs to be indexed again. As it takes
> quite a while to create the index, the current situation is unworkable.
>
> Any thoughts or suggestions appreciated.
>
> Thanks,
> Benjamin
>
>
>
>
Re: Fox Trot Losing Indexing [message #464 is a reply to message #462] Tue, 24 January 2017 05:38 Go to previous messageGo to next message
Benjamin Grandy
Messages: 3
Registered: January 2017
Junior Member
And, yes, the volume is grayed out, however the remote volume is indeed
mounted.

On Friday, January 20, 2017 at 2:40:19 PM UTC-8, CTM Development wrote:
>
> Sir,
>
> Typically for searching volumes which are mounted remotely, folks tend to
> use FoxTrot Professional since it gives more flexibility for this type of
> usage scenario,
>
> Nevertheless there is no reason for which this should not work in Personal
> if the obvious is done - making sure that the remote volume is indeed
> mounted when searching. (In FoxTrot Pro you can add a separate index for
> such volumes for instance, and decide whether you are searching online
> content or not.)
>
> What exactly do you mean by "loses the information" ? The index ? The
> access to the indexed data ?
>
> When you look at your preferences then, are the folders from your remote
> volume grayed, as in off-line, or visible, or absent ?
>
> Suggest you follow up to this message in a private support case please
> (Help menu) so as not to burden list members with an individual case.
> Thanks,
>
> jean michel/ctm qa
>
> Jan 2017, at 22:23, Benjamin Grandy <bbgra...@gmail.com >
> wrote:
>
> I gave the trial version a try and it worked fine. Now that I've bought
> the personal addition, it keeps losing it's indexing.
>
> I'm using Foxtrot on one iMac to search the contents of a folder on
> another iMac. The file is shared through wifi with Apple File Sharing.
>
> Anyway, Foxtrot will index the file, and work. However, when the computer
> is shut down and restarted, Foxtrot loses the information and will not
> work. At which point, the file needs to be indexed again. As it takes
> quite a while to create the index, the current situation is unworkable.
>
> Any thoughts or suggestions appreciated.
>
> Thanks,
> Benjamin
>
>
>
>
Re: Fox Trot Losing Indexing [message #465 is a reply to message #464] Tue, 24 January 2017 11:39 Go to previous message
FoxTrot Engineering
Messages: 348
Registered: April 2020
Senior Member
Benjamin Grandy wrote:

> And, yes, the volume is grayed out, however the remote volume is indeed
> mounted.

A tooltip should appear to show the full path of the volume when moving the mouse over the grayed out volume name. Then you can compare to the actual path of the volume in the Finder, by dragging the volume icon to a plain text TextEdit window, or to a Terminal window. For some reason, the volume gets probably mounted to a different path. Making sure to carefully eject mounted volumes before disconnecting the network, or putting your machine in sleep mode, would probably help avoiding this.


Jérôme - CTM Engineering


------------------------------------------------------------ ---------
"The searching is fairly flexible on iOS and the speed is blinding.
I mean instant, like you've got a Mac Pro doing it. If you use
Foxtrot Search, get FoxTrot Attaché. If you don't use Foxtrot Search
and you have a lot of files to search, check it out."
FoxTrot Attaché Search user comment on iTunes Store UK

Download a demo version from www.foxtrot.ch
------------------------------------------------------------ ---------

>> I'm using Foxtrot on one iMac to search the contents of a folder on
>> another iMac. The file is shared through wifi with Apple File Sharing.
>>
>> Anyway, Foxtrot will index the file, and work. However, when the computer
>> is shut down and restarted, Foxtrot loses the information and will not
>> work. At which point, the file needs to be indexed again. As it takes
>> quite a while to create the index, the current situation is unworkable.


Jérôme - FoxTrot Engineering
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