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Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #87] Thu, 14 February 2013 18:55 Go to next message
roly west
Messages: 1
Registered: February 2013
Junior Member
While it's possible to Open local files into a default application, or to
Reveal them in Finder, I can't seem to Open or Reveal remote files on
Network drives - the buttons are greyed out.

Am I doing something wrong?

R
Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #88 is a reply to message #87] Tue, 19 February 2013 15:02 Go to previous messageGo to next message
FoxTrot Engineering
Messages: 416
Registered: April 2020
Senior Member
roly west wrote:

> While it's possible to Open local files into a default application, or to
> Reveal them in Finder, I can't seem to Open or Reveal remote files on
> Network drives - the buttons are greyed out.

In order to open the indexed files from a client FoxTrot Pro, the files should be on a shared folder or volume, and FoxTrot Search Admin should have been correctly configured, in the "Sharing" pane:

- "File Sharing integration" should be checked

- "Shared folder" should be set to the volume or folder that is shared

- "Volume name" should be set to the name of the network drive corresponding to this shared folder, as it appears in the Finder on the client machines

- optionally, if the network drive may not have been previously mounted on the client machine, "Auto-mount URL" should be set to an URL that will mount this network drive.

Let me know if the problem persists


Jérôme - CTM Engineering


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Jérôme - FoxTrot Engineering
Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #1927 is a reply to message #88] Tue, 15 April 2025 12:04 Go to previous messageGo to next message
ApuQ
Messages: 3
Registered: April 2025
Junior Member
I can't Reveal or Open files on Mounted Drives like Google Drive or OneDrive.
Is there any workaround?
Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #1928 is a reply to message #1927] Tue, 15 April 2025 12:13 Go to previous messageGo to next message
CTM info
Messages: 186
Registered: September 2009
Senior Member
Hello,

Are the documents on these drives downloaded and available on your Mac ? This would be required for Reveal or Open to function in that case.

Regards,

jean michel/ctm qa
Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #1929 is a reply to message #1928] Tue, 15 April 2025 12:51 Go to previous messageGo to next message
ApuQ
Messages: 3
Registered: April 2025
Junior Member
Hi,

Yes. The files are downloaded in order to make an index.
https://share.cleanshot.com/lRvNKhcj

[Updated on: Tue, 15 April 2025 12:58]

Report message to a moderator

Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #1930 is a reply to message #1929] Tue, 15 April 2025 13:01 Go to previous messageGo to next message
CTM info
Messages: 186
Registered: September 2009
Senior Member
Hello,

Then the most likely reason is that the index requires an update or rebuild, as their path may have changed.

Regards,

jean michel/ctm qa
Re: Search Pro Server and Client - Unable to Reveal or Open remote files from Main index [message #1931 is a reply to message #1930] Tue, 15 April 2025 13:10 Go to previous message
ApuQ
Messages: 3
Registered: April 2025
Junior Member
Thank you.
After Rubuilding indexes, the problem is solved.
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