| Re: Display of results is in not formatted text [message #942 is a reply to message #941] |
Thu, 28 November 2019 14:58   |
CTM info
Messages: 171
Registered: September 2009
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Senior Member |
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hello,
Thank you for your message. For such cases I would recommend that you use the support case mechanism in the Foxtrot application so that we do not burden the mailing list with individual cases.
This being said, what you’re witnessing is the manifestation of a loss of connection to the source data path. in other words, the Finder is not displaying the volume with the same name or access path as when you initially indexed. This could be an unmounted hard disk or server or a change in the organization of your data, folder or volume names.
In order to resolve this, either restore the access path to what it was when you initially indexed; or verify the second pane of the Manage indices window (you should have no grayed folders) and then update your index.
Kind regards,
jesn michel/ctm qa
> On Nov 28, 2019, at 2:50 PM, Awal wrote:
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>
> Dear CTM,
>
> Since a little while, the display of my research results is not formatted text.
>
>
>
> I need to recover the original format of my docs on display.
>
> 1/ Is this problem due to the fact that I have too many docs?
>
> 2/ How can I know if I have too many documents (I noticed that the research engine is quite slow).
>
> 3/ Since the beginning I am trying to save my docs in pdf format as much as possible, thinking it would be the best for the efficiency/velocity of the research engine, is it the case?
>
> Thanks a lot for your help.
>
> Best regards,
>
> Alice
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