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Customer Service Failure [message #1829] Thu, 01 August 2024 11:56 Go to previous message
MichaelSB
Messages: 2
Registered: August 2024
Junior Member
I just bought and installed the $180 upgrade to the latest version of Foxtrot Search, and it won't run.  The index keeps failing to remain connected, and wont search, or produces error messages.  I've rebooted a number of times.  

I can't contact customer service either, because the website doesn't accommodate people with licenses already (and I wrote 4 days ago, they still haven't replied), and the internal button to the software doesn't load a contact page or anything.  So I am mute, shouting at the walls of a fortress.

Running Foxtrot Version 8.0.3 Build 3020 (Apple Silicon), on a Ventura Macbook Pro

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